5V Video | Customer Success Engineer
January 23, 2025

Customer Success Engineer

United States
$80000 - $120000 per annum
Permanent
Job Reference: 55574139
Customer Success Engineer
Full Time / Permanent
United States (Remote - East Coast)
Salaries negotiable DOE

We are seeking a highly motivated Customer Success Engineer with strong technical expertise and a deep understanding of Video over IP technologies. This is a fully remote role based on the East Coast of the United States, offering the opportunity to work with cutting-edge solutions in the video streaming and content delivery space. The ideal candidate will have a customer-focused mindset, a passion for solving complex technical challenges, and the ability to play a pivotal role in pre-sales activities.

As a Customer Success Engineer, you will become a product expert, mastering the architecture and solutions offered by the company, while developing technical sales collateral and customer messaging. You will onboard new customers through demos, training, and technical enablement to ensure successful implementation and maximize product benefits. Your role will involve supporting technical deployments, documenting customer requirements for development, and performing technical audits to recommend best practices. You will monitor customer communication to identify opportunities for engagement, provide technical guidance to enhance the product experience, and educate the support team on effectively communicating product features. Additionally, you will conduct customer success calls, gather feedback to improve solutions, and advocate for product enhancements. You will also provide pre-sales technical support, articulate product benefits, lead RFP responses, and develop customer proposals with input from cross-functional teams.

Qualifications:
  • 5+ years of experience in a Customer Success, Technical Support, or similar role.
  • Strong technical knowledge of Video over IP technologies
  • Excellent presentation skills and ability to articulate the business benefits
  • Solid experience of network infrastructure and technologies
  • Solid knowledge of the Linux Operating System, for servers and embedded systems

Join us to shape the future of Video over IP technology, helping customers achieve their goals while working with cutting-edge solutions.

Apply now to be part of our dynamic and innovative team!

5V Video are acting as an Employment Agency for the purposes of this job vacancy. We offer a reward scheme if you can recommend someone for this position, up to $250 for you and an additional $250 to a charity of your choice, 5V Video are recognised talent solutions experts within Video and Broadcast Technology working across Europe, the UK and North America.

Let's Talk

We're always available. Email us at: letstalk@weare5vtech.com