Customer Solutions Engineer - Broadcast

• Fully Remote - Ideally USA Based
• Permanent Position
• Occasional International Travel
• Up to $100,000

Looking to work with cutting-edge broadcast technology used by some of the world's leading media organisations?

I'm currently supporting a global technology company that develops mission-critical playout and broadcast automation solutions used by broadcasters across more than 50 countries worldwide. Their technology powers thousands of television channels and sits at the heart of some of the most demanding broadcast environments in the industry.

As a Customer Solutions Engineer, you'll play a key role across both customer projects and operational support, helping broadcasters deploy, maintain and optimise critical playout and automation systems.

Responsibilities include:

• Installing, configuring, testing and commissioning software solutions
• Delivering customer projects and system deployments
• Troubleshooting complex technical issues and providing root-cause analysis
• Supporting customers through SLA-driven support activities
• Working closely with software development teams to diagnose, replicate and validate fixes
• Managing upgrades, rollbacks and software releases
• Configuring and troubleshooting databases
• Providing customer training and technical documentation
• Supporting integration with third-party broadcast systems and workflows
• Participating in an on-call support rota following training

We're keen to speak with engineers who have experience within broadcast technology, media workflows, playout, automation or related environments.

Key skills include:

• Experience supporting or delivering broadcast, playout, MAM, automation or media technology solutions
• Strong understanding of broadcast workflows and technologies, including integrations with video servers, graphics systems, subtitling platforms and related infrastructure
• Knowledge of Windows Server environments, networking and system troubleshooting
• Experience with SQL Server, T-SQL, XML, TCP/IP, HTTP, FTP and related technologies
• Familiarity with monitoring tools, performance analysis and fault diagnosis
• Exposure to broadcast standards such as SMPTE ST 2110, ST 2022, SCTE 104, VDCP or NMOS would be highly advantageous
• Experience with Jira, Confluence and structured issue management processes
• Excellent communication skills and the ability to work directly with customers

Why Join?

• Fully remote working model
• Work with major broadcasters around the world
• Exposure to cutting-edge broadcast and playout technologies
• International project work and customer interaction
• Pension, life assurance and income protection benefits
• Supportive engineering culture with opportunities for growth and development

? If you're an engineer with experience in broadcast technology, playout, media systems, MAM, automation or technical support and would like to learn more, apply now!