Senior System Engineer (Support)

EU - Remote

Permanent Contract

Rates - Negotiable

Do you thrive in high-availability environments where your decisions directly impact live services used by hundreds of thousands of people worldwide?

Our partner operates a large-scale IPTV and OTT streaming platforms deployed globally and running continuously in real production environments. As a Senior System Engineer (Support), you will play a key role in maintaining platform stability, resolving incidents, and improving the reliability and automation of systems that deliver live and on-demand video to users around the world.

This is a hands-on, senior technical role combining production support, system administration, incident management, and continuous improvement of operational processes.

What you’ll be responsible for

• Executing production upgrades, patches, and configuration changes with a strong focus on stability and minimal service disruption
• Handling L2/L3 support cases and participating in production incident resolution, including root cause analysis and post-incident reviews
• Administering, monitoring, and troubleshooting Linux and Windows systems in live production environments
• Performing network troubleshooting (TCP/IP, connectivity, latency, packet loss) and applying controlled production workarounds when required
• Supporting containerised services and ensuring reliable operation of Docker-based workloads
• Improving automation, monitoring, and operational workflows to reduce manual effort and incident recurrence
• Maintaining clear, structured operational documentation and sharing knowledge across the team

Skills & experience required

• Background in IPTV, OTT, or video delivery platforms
• Strong experience administering Linux systems in production environments
• Hands-on experience with Docker and containerised services
• Solid system administration and troubleshooting skills across OS, services, and applications
• Good understanding of basic networking concepts (TCP/IP, DNS, routing, firewalls)
• Scripting experience (e.g. Bash, Python, or similar) for automation and operational tasks

Nice to have skills

• Experience with Docker Swarm and/or Kubernetes
• Knowledge of databases such as PostgreSQL, MySQL, Redis, Elasticsearch / OpenSearch
• Familiarity with CI/CD pipelines and tools (Git, Jenkins, Jira or similar)
• Experience with monitoring, logging, and alerting systems

If you’re excited about keeping complex systems running at scale and want to grow your career in a high-performance streaming environment, apply now and let’s start the conversation.

5V Video are acting as an Employment Agency for the purposes of this job vacancy. We offer a reward scheme if you can recommend someone for this position, up to £250 for you and an additional £250 to a charity of your choice, 5V Video are recognised talent solutions experts within Video and Broadcast Technology working across Europe, the UK and North America